Medicaid Member Advisory Council

Medicaid Member Advisory Council

Safe Light New York Inc. supports South Asian immigrants with culturally tailored programs, education, and community resources designed to build confidence, independence, and long-term success. Through workshops, peer support, and collaborative partnerships, we help individuals and families navigate American life and create a brighter future.

A Medicaid Member Advisory Council (MMAC) is a group made up of Medicaid members, caregivers, community representatives, and organizational staff who work together to improve the quality of services and the overall member experience. The council provides a structured way for Medicaid members to share feedback, raise concerns, identify service gaps, and recommend solutions.
The purpose of the council is to ensure that Medicaid programs remain member-centered, accessible, culturally appropriate, and responsive to the needs of the individuals they serve. The council serves as a communication bridge between members and the organization or managed care plan.

Key Functions of a Medicaid Member Advisory Council

  • Member Voice & Feedback: Offers Medicaid members a platform to provide input on services, benefits, and care experiences.
  • Quality Improvement: Reviews trends, concerns, and satisfaction data; recommends improvements to care coordination, communication, and service delivery.
  • Program Evaluation: Provides insight into how well programs meet member needs and suggests ways to enhance access to care.
  • Policy & Material Review: Evaluates member materials for clarity, cultural sensitivity, and ease of understanding.
  • Community Engagement: Supports outreach efforts and ensures that the organization remains connected to community needs.
Who Serves on the Council?

The council may include:
• Medicaid members from diverse backgrounds
• Family caregivers or member representatives
• Community advocates or partner agencies
• Organizational leadership or quality improvement staff (non-voting or advisory)

How the Council Works!

• Meetings are typically held quarterly or bi-monthly.
• Members participate voluntarily.
• Decisions and recommendations are recorded and shared with leadership.
• The council helps shape improvements to services, communication, access, and member satisfaction.

If you, to be a proud member, please join with us